Communication: – mastering the art and science of business communication (2 days)

 

“How good are your communication skills? Good enough to make you really successful?”

 

Overview

To be successful in business and organisation life you need to create  positive impact and rapport with a wide range of people; build good business  relationships; "read" people and situations; "get your message across" – all under the twin pressures of time and results.

 

The right course for me?

Suitable for people whose work involves relationships and interaction where high quality communication is important

 

How I will benefit

You will:

• Build high quality working relationships more quickly

• Improve your personal impact and confidence

• Communicate more effectively at all levels

• Be more aware of how you and others communicate

• Become a more effective listener

• Identify needs and issues more quickly

• Enhance your understanding of others

• Persuade and influence more easily

• Be more empowered to manage difficult situations

What does it cover?

• Making a positive impact

  • Positive first impressions

  • How to get quick rapport

  • Inner and outer confidence without arrogance

• Rapport and relationship building

  • The two secrets of rapid relationship building

  • Getting deep rapport with anyone

  • How to use Total Listening to create quality relationships

• The art of communication

  • Avoiding miscommunication and misunderstandings

  • Reading non verbal behaviour

  • Using the power of Quality Questions

• Personality and communication style

  • Discovering your profile

  • How to quickly read others

  • Flexing to get the results you want

• Persuasion and influence

  • The secret of personal authority

  • Taking people where you want to go

  • Creating win: win outcomes

• Handling difficult situations

  • Managing yourself under pressure

  • Winning over difficult people

  • How to find flexible solutions

Act NOW (even if you don't book) and gain substantial savings!

Normally course places cost £1,000 but as an introductory offer and for a limited period only we’re offering new clients who ACT NOW the following amazing rates (to all prices quoted you will need to add VAT):